Refund policy
Return & Refund Policy
At Quill and Ivy, we want you to love what you ordered. We do not offer refunds, but we're happy to arrange an exchange within 14 days of delivery if you're not completely satisfied.
To request an exchange: Contact us at quillandivydesigns@outlook.com within 14 days of receiving your order. Items must be unused, unwashed, and in their original condition. We reserve the right to decline exchanges on items that show signs of use or damage.
Print-on-demand items (apparel & accessories): Because our print-on-demand products are made to order, we are unable to accept exchanges for size or color preference changes. However, if your item arrives defective, damaged, or incorrect, please contact us within 14 days of delivery with a photo and we will make it right with a replacement at no cost to you.
Non-exchangeable items:
- Items returned after 14 days of delivery
- Items not in original condition
- Digital products